Terms of Service

Yosimarket (the “Company”) is an online service that sources products located in Japan (figures, merchandise, and the like) from overseas and sells them to members in the Republic of Korea. The price shown in each product listing and detail page is the product price (inclusive of the Company's margin) and does not include currency-exchange costs, international shipping, customs duties, or VAT. International shipping and customs duties/VAT (where the duty-free allowance is exceeded) are added separately at the cart and checkout stage, and the final payment amount can be confirmed on the payment screen.

① All orders are settled by immediate credit/debit card payment (processed through the payment gateway Stripe).

② The order is confirmed at the moment the card payment is authorized and completed, and the process of placing that order with the supplier in Japan begins immediately thereafter.

③ Neither stock reservation nor order placement is guaranteed before payment is completed, and unpaid orders may be cancelled automatically.

④ Where an order is cancelled or refunded, the full amount is refunded to the card used for payment (depending on the card issuer's policies, it may take several days for the refund to be reflected).

⑤ Payment for this Service consists of immediate credit/debit card payments processed through a payment gateway (Stripe); it is not a product accompanied by a separate payment-escrow account or consumer-damage-compensation insurance. Under the Act on Consumer Protection in Electronic Commerce, Etc. (the “Korean E-Commerce Act”), the obligation to provide safeguards such as payment escrow or consumer-damage-compensation insurance applies to transactions in which a mail-order seller receives payment in advance and bears a risk of failing to complete delivery within a set period; transactions settled by credit card may fall within an exception recognized by the applicable statutes and regulations. Regardless of whether that exception applies, the Company provides the following protections: (i) a full refund before the order is placed in Japan (Article 4①); (ii) a full refund where a delivery delay or non-delivery is confirmed; and (iii) the right to ask the issuing card company to verify the sales slip and to raise a dispute (chargeback) if you have an objection concerning a payment or transaction. The Company does not represent that it maintains an escrow arrangement or insurance coverage that it does not, in fact, provide.

① For reasons of cost and efficiency, the Company consolidates orders placed with suppliers in Japan and places them together in a single batch on a weekly basis.

② Accordingly, items are not shipped immediately upon ordering. The process proceeds in the following order: that week's consolidated order → shipment out of Japan → international shipping and customs clearance → domestic delivery.

③ Pre-order items are received into stock only after their official release date in Japan and may take several months to arrive.

④ The typical lead time varies depending on stock availability, whether the item is a pre-order, and customs conditions (see the notice provided for each product).

① Before the order is placed with the supplier in Japan, you may cancel your order and receive a full refund at any time.

② Under Article 17 of the Act on Consumer Protection in Electronic Commerce, Etc. (the “Korean E-Commerce Act”), members may request a refund within 7 days from the date they receive the goods. However, where the content of the goods differs from what was displayed or advertised, or performance of the contract differs from its terms, a refund may be requested within 3 months from the date the goods were received, or within 30 days from the date the member became aware, or could reasonably have become aware, of that fact.

③ Notwithstanding the foregoing, a refund may be restricted without the Company's consent in any of the following cases (Article 17, Paragraph 2 of the Korean E-Commerce Act): 1. the goods have been lost or damaged due to a cause attributable to the member (except where packaging, etc. was damaged in order to check the contents of the goods); 2. the value of the goods has been significantly diminished through use or partial consumption; 3. the value of the goods has been significantly diminished by the passage of time to the extent that resale is difficult; 4. the packaging of goods that are capable of being duplicated has been damaged; 5. the goods are produced individually to the member's specifications, and permitting a refund would be expected to cause serious, irreparable harm to the Company, for which the Company has obtained the member's prior consent in writing (including electronic documents). Yosimarket items that are individually ordered from suppliers in Japan according to a member's order may fall under item 5; in that case, a refund is restricted only to the extent separately disclosed and consented to on the payment screen before the order is finalized (the Company will not invoke this restriction without having obtained such prior consent).

④ In principle, return-shipping costs associated with a refund are borne by the member. However, where the refund arises because the content of the goods differs from what was displayed or advertised, or performance differs from the contract terms, the Company bears the cost necessary for the return.

⑤ The Company will refund amounts already received for the goods within 3 business days from the date it receives the refund request (or, for goods that must be returned, from the date it receives the returned goods). If the Company delays the refund beyond this period, it will pay default interest for the period of delay, calculated at the rate prescribed by the Enforcement Decree of the Korean E-Commerce Act.

⑥ In the case of a defective, mis-shipped, or damaged product, the Company will provide an exchange or refund in accordance with applicable law.

Membership registration and login are provided through the Google, Kakao, and Apple social-login accounts. Members are responsible for providing accurate recipient information.

① Where a minor under the age of 19 enters into a contract, the consent of a legal representative is required under the Civil Act, and a contract entered into without such consent may be rescinded by the minor or by the minor's legal representative.

② A child under the age of 14 may not register as a member or place an order (make a payment) without the consent of a legal representative, and the Company, in principle, does not collect personal information from children under 14, in accordance with Article 22-2 of the Personal Information Protection Act (see the Privacy Policy for details).

③ Where it is confirmed that a minor has made a payment without a legal representative's consent, the minor or the legal representative may request cancellation of the contract by contacting the Company (see the contact information in Article 7), and the Company will proceed with cancellation and refund procedures without delay once this is confirmed.

① The Company primarily serves members in the Republic of Korea; however, where a consumer residing overseas, including in the European Union (EU), uses the Service, the mandatory consumer-protection laws of the country in which that consumer has their habitual residence may also apply. This Article sets out special provisions for such overseas consumers.

② (Right of Withdrawal for EU-Resident Consumers) Under the EU Consumer Rights Directive (2011/83/EU), a consumer residing in the European Union may, in principle, withdraw from the contract for any reason within 14 days from the date the goods are received. A consumer who wishes to withdraw may notify the Company of that intention using the contact information in Article 7 (such as by email), and the Company will provide a return address. In principle, the shipping costs necessary for the return are borne by the consumer.

③ However, because the Company's products are individually ordered and procured from suppliers in Japan according to each member's order, once an order has been placed with the supplier in Japan pursuant to a member's order, the right of withdrawal may be restricted in a manner consistent with the exceptions set out in the above Directive (including custom-made or bespoke goods procured to the consumer's specifications, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery). In such cases, the Company will disclose that fact and the scope of the restriction on withdrawal before the order is placed, and will obtain the consumer's consent; the Company will not invoke such a restriction where it has not provided this prior disclosure and obtained consent.

④ (Governing Law and Jurisdiction) In principle, the laws of the Republic of Korea govern these Terms and transactions between the Company and members. However, where the law of the country in which a consumer has their habitual residence contains mandatory provisions for consumer protection that cannot be derogated from by agreement of the parties, those mandatory provisions may apply in priority to these Terms, and the consumer is not deprived of the right to bring proceedings before the courts to which they are entitled under the law of their country of residence.

⑤ (Customs Duties and Import VAT) Where a product is shipped overseas, customs duties, import value-added tax (import VAT), and equivalent charges may be imposed separately from the product price, in accordance with the laws of the destination country. For example, in the EU, following changes such as the abolition of the customs-duty exemption for low-value parcels and the introduction of a flat-rate duty per item, customs duties and import VAT may be imposed; such amounts are not included in the product price and may be charged directly to the recipient by the carrier, postal operator, or customs authority at the time of receipt. The Company discloses this in advance through the payment screen and its shipping policy.