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· Pre-order items follow the same rule: cancellation and refund are available only within 24 hours of payment (ships after release).
· Cancellation and refunds are available only within 24 hours of payment.
· After 24 hours we place the order in Japan and it can no longer be cancelled. Defects, wrong items, and items differing from their description are handled regardless of this window.
· For damage in transit, product defects, or wrong shipments, contact us with photos after receipt and we'll exchange/refund per applicable law.
See Support and Terms Article 4 for details.