Terms of Service

Yosimarket (the “Company”) is an online service that sources products located in Japan (figures, merchandise, and the like) from overseas and sells them to members worldwide. The price shown in each product listing and detail page is the product price (inclusive of the Company's margin) and does not include currency-exchange costs, international shipping, customs duties, or VAT. International shipping and customs duties/VAT (where the duty-free allowance is exceeded) are added separately at the cart and checkout stage, and the final payment amount can be confirmed on the payment screen. Prices are displayed converted into your locale's currency for reference only; payment is charged in Korean won (KRW). The amount billed may differ depending on the exchange rate and any foreign-transaction fee applied by your card issuer or payment provider.

① All orders are settled by immediate credit/debit card payment.

② The order is confirmed when the card payment is authorised. Ordering from our supplier in Japan begins 24 hours after payment is completed; until then the order may be cancelled for a full refund under Article 4(1).

③ Neither stock reservation nor order placement is guaranteed before payment is completed, and unpaid orders may be cancelled automatically.

④ Refunds are returned in full to the card used for payment and are credited within 3–5 business days, depending on your card issuer.

⑤ Payment for this Service consists of immediate credit/debit card payments processed through a payment gateway (Stripe); it is not a product accompanied by a separate payment-escrow account or consumer-damage-compensation insurance. Under the Act on Consumer Protection in Electronic Commerce, Etc. (the “Korean E-Commerce Act”), the obligation to provide safeguards such as payment escrow or consumer-damage-compensation insurance applies to transactions in which a mail-order seller receives payment in advance and bears a risk of failing to complete delivery within a set period; transactions settled by credit card may fall within an exception recognized by the applicable statutes and regulations. Regardless of whether that exception applies, the Company provides the following protections: (i) a full refund before the order is placed in Japan (Article 4①); (ii) a full refund where a delivery delay or non-delivery is confirmed; and (iii) the right to ask the issuing card company to verify the sales slip and to raise a dispute (chargeback) if you have an objection concerning a payment or transaction. The Company does not represent that it maintains an escrow arrangement or insurance coverage that it does not, in fact, provide.

① For reasons of cost and efficiency, the Company consolidates orders placed with suppliers in Japan and places them together in a single batch on a monthly basis.

② Accordingly, items are not shipped immediately upon ordering. The process proceeds in the following order: that month's consolidated order → shipment out of Japan → international shipping → customs clearance and local delivery in the destination country.

③ Pre-order items are received into stock only after their official release date in Japan and may take several months to arrive.

④ The typical lead time varies depending on stock availability, whether the item is a pre-order, and customs conditions (see the notice provided for each product).

① Order cancellation and a full refund are available where the request is made within 24 hours of payment. The Company sources each item individually from suppliers in Japan on the basis of the Member's order; once 24 hours have passed the order is placed with the supplier and cancellation and refund are no longer possible.

② The limitation in paragraph 1 is based on Article 17(2)5 of the Act on Consumer Protection in Electronic Commerce (goods produced or procured individually to the consumer's order, where allowing withdrawal would cause the Company irrecoverable damage). Under the proviso to that paragraph, the limitation applies only to orders for which the Company clearly and separately disclosed the fact on the payment screen and obtained the Member's consent. The Company does not assert the limitation against orders placed without such prior disclosure and consent.

③ Regardless of the period in paragraph 1, exchange or refund is available where: 1. the item is defective or was damaged in transit; 2. an item different from the order was delivered; 3. the goods differ from their labelling or advertising, or the contract was performed differently from its terms (in which case the request may be made within three months of receiving the goods, and within 30 days of the date the Member became aware or could have become aware of the fact); or 4. the Company becomes unable to supply the item because it is out of stock or the supplier has discontinued sales (in which case the Company notifies the Member without delay and refunds in full).

④ Where a refund is made for a reason listed in paragraph 3, the Company bears the cost of return shipping. Where a return is made for any other reason, the Member bears the return shipping cost.

⑤ Refunds are processed by cancelling the authorisation on the card used for payment and are credited within 3–5 business days, depending on the card issuer. Where payment was made by a means other than a card, the refund is transferred to the refund account registered by the Member.

⑥ This Article does not override mandatory consumer protection law of the country of the Member's habitual residence where that law grants the Member more favourable rights (see Article 6-2).

Membership registration and login are provided through the Google, Kakao, and Apple social-login accounts. Members are responsible for providing accurate recipient information.

① Where a minor under the age of 19 enters into a contract, the consent of a legal representative is required under the Civil Act, and a contract entered into without such consent may be rescinded by the minor or by the minor's legal representative.

② A child under the age of 14 may not register as a member or place an order (make a payment) without the consent of a legal representative, and the Company, in principle, does not collect personal information from children under 14, in accordance with Article 22-2 of the Personal Information Protection Act (see the Privacy Policy for details).

③ Where it is confirmed that a minor has made a payment without a legal representative's consent, the minor or the legal representative may request cancellation of the contract by contacting the Company (see the contact information in Article 7), and the Company will proceed with cancellation and refund procedures without delay once this is confirmed.

① The Company serves members worldwide, and the mandatory consumer-protection laws of the country in which that consumer has their habitual residence may also apply. This Article sets out special provisions for such overseas consumers.

② (Right of Withdrawal for EU-Resident Consumers) Under the EU Consumer Rights Directive (2011/83/EU), a consumer residing in the European Union may, in principle, withdraw from the contract for any reason within 14 days from the date the goods are received. A consumer who wishes to withdraw may notify the Company of that intention using the contact information in Article 7 (such as by email), and the Company will provide a return address. In principle, the shipping costs necessary for the return are borne by the consumer.

③ However, because the Company's products are individually ordered and procured from suppliers in Japan according to each member's order, once an order has been placed with the supplier in Japan pursuant to a member's order, the right of withdrawal may be restricted in a manner consistent with the exceptions set out in the above Directive (including custom-made or bespoke goods procured to the consumer's specifications, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery). In such cases, the Company will disclose that fact and the scope of the restriction on withdrawal before the order is placed, and will obtain the consumer's consent; the Company will not invoke such a restriction where it has not provided this prior disclosure and obtained consent.

④ (Governing Law and Jurisdiction) In principle, the laws of the Republic of Korea govern these Terms and transactions between the Company and members. However, where the law of the country in which a consumer has their habitual residence contains mandatory provisions for consumer protection that cannot be derogated from by agreement of the parties, those mandatory provisions may apply in priority to these Terms, and the consumer is not deprived of the right to bring proceedings before the courts to which they are entitled under the law of their country of residence.

⑤ (Customs Duties and Import VAT) Where a product is shipped overseas, customs duties, import value-added tax (import VAT), and equivalent charges may be imposed separately from the product price, in accordance with the laws of the destination country. For example, in the EU, following changes such as the abolition of the customs-duty exemption for low-value parcels and the introduction of a flat-rate duty per item, customs duties and import VAT may be imposed; such amounts are not included in the product price and may be charged directly to the recipient by the carrier, postal operator, or customs authority at the time of receipt. The Company discloses this in advance through the payment screen and its shipping policy.