Ask us anything — shipping, returns, exchanges, stock, and more. Check the FAQ below first for a faster answer.
Once your card payment is complete, we source the authentic item directly in Japan. Orders are batched monthly for customs clearance, so unlike domestic delivery, it usually takes 2–4 weeks to arrive (varies with customs). Pre-order items ship after the manufacturer's release date.
Payment is by credit or debit card. Prices shown in the listing and product page are item price only; international shipping, duties, and VAT are added at cart/checkout to give a final total. Sourcing begins as soon as your card payment is complete.
Yes. The price shown on the product page is the item price only. International shipping and any duties or import taxes are calculated at checkout and shown before you pay. Duties depend on your destination country and are usually collected on delivery.
Yes. We only carry authentic items from official Japanese distribution channels.
These are items not yet released. After pre-ordering, they arrive and ship once the release date has passed. You can check the release date on the product page.
Before the order is placed in Japan (while we are still preparing your order), cancellation and refund are available anytime. However, due to the nature of individually ordered overseas items, change-of-mind cancellation, returns, or exchanges may be limited once the order has been placed. For damage in transit, product defects, or wrong shipments, contact us with photos after receipt and we will promptly exchange or refund per applicable law. See "Returns, Exchanges & Withdrawal" on the product page and Terms Article 4 for details.
In-stock, pre-order, and sold-out status is shown in real time on listings and product pages. If you have a question about a specific item's stock, please contact us below using the "Stock check" category.
