Ask us anything — shipping, returns, exchanges, stock, and more. Check the FAQ below first for a faster answer.
Once your card payment is complete, we place an individual order for that item in Japan. After ordering and customs clearance, delivery usually takes 2–4 weeks, unlike domestic shipping (this varies with customs). Pre-order items ship in sequence after the maker's release date.
Payment is by credit or debit card. Prices shown in the listing and product page are item price only; international shipping, duties, and VAT are added at cart/checkout to give a final total. Sourcing begins as soon as your card payment is complete.
Yes. The price shown on the product page is the item price only. International shipping and any duties or import taxes are calculated at checkout and shown before you pay. Duties depend on your destination country and are usually collected on delivery.
Yes. We only carry items sold through legitimate channels in Japan. We also handle pre-owned items, which are labelled as pre-owned on the product page with their condition.
These are items not yet released. After pre-ordering, they arrive and ship once the release date has passed. You can check the release date on the product page.
Cancel within 24 hours of payment and you get a full refund. After 24 hours the order is placed in Japan, and because each item is ordered individually from overseas, change-of-mind cancellation, returns, or exchanges may be limited. If we cannot place your order — sold out, pre-orders closed or similar — you get a full refund at any time. For damage in transit, product defects, or wrong shipments, contact us with photos after receipt and we will promptly exchange or refund per applicable law. See "Returns, Exchanges & Withdrawal" on the product page and Terms Article 4 for details.
In-stock, pre-order, and sold-out status is shown in real time on listings and product pages. If you have a question about a specific item's stock, please contact us below using the "Stock check" category.
