What Happens After You Order — the Full Proxy-Buying Process

Proxy-buying doesn't work like next-day domestic shopping. When you pay, we source the genuine item in Japan, inspect it, then ship it internationally through customs. Knowing what happens at each step — and how long it takes — turns the wait into a schedule, not a worry.

1. The flow at a glance

Payment → order placed in Japan → arrival & inspection → international shipping → customs & local delivery. Typically 2–4 weeks; pre-orders enter this flow after their release date.

Step	What happens	Approx. time
Payment confirmed	Order locked in; joins the sourcing queue immediately	Instant
Ordered in Japan	Weekly batch order through official retail channels	Up to 1 week
Arrival & inspection	Condition check at our hub (pre-owned items verified against their grade)	2–5 days
International shipping	Padded packing, then air freight	3–7 days
Customs & local delivery	Cleared through customs, handed to local courier	2–5 days

2. Pre-orders run on a different clock

Pre-orders enter the flow after the maker's release date — use the release date on the product page as your anchor.
Release delays are common in the figure industry. If the maker slips, every retailer worldwide slips with them.
Mixing pre-orders with in-stock items can split the shipment.

3. What you can do from My Page

Track progress — your order card's step indicator updates in real time.
Add your customs code (for Korea deliveries) any time before clearance.
Cancel before sourcing — orders not yet placed in Japan can be cancelled for a full refund.

4. Good to know

After sourcing begins, change-of-mind returns may be limited (defects, wrong items and damage are always exchanged or refunded).
Pre-owned items are individually graded (ITEM/BOX) and inspected before shipping — see the grade guide.
Orders over USD 150 in item value are subject to duties — estimate them with our tax calculator.

FAQ

Why does it take 2–4 weeks?

We batch-order in Japan weekly, then the item goes through inspection, international shipping and customs. Each step shows on your order card in My Page.

Can I track my order?

Your order card shows the current step in real time; once with the local courier, you get a tracking number.

Can I cancel?

Yes — before the Japan order goes out, cancellation is a full refund. After sourcing begins, change-of-mind cancellation may be limited.

When do pre-orders arrive?

They enter the flow after the maker's release date, so estimate release date + 2–4 weeks. Maker delays push the schedule accordingly.

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